Frequently Asked Questions
If you are unable to find your answers here, please call us at 800-236-8675 or contact us Here
What products can I order from Professional Supply?How do I place an order?
What is CSS?
What is your return policy?
Do you have any restocking fees?
What are your terms?
What about defective merchandise?
Do you have minimum orders?
What methods of payment do you accept?
How do I receive my invoices?
Can I get order confirmations?
When can I expect my delivery?
What products can I order from Professional Supply?
Professional Supply is a distributor of janitorial and maintenance products, chemicals, equipment, and laundry/ware-wash systems. We have partnered with manufacturing companies, i.e., Multi Clean Chemical, Pioneer Eclipse , Continental, Crown Chemical GOJO Industries, SCA, Clarke, Golden Star, Amrep and Technical Concepts (to name a few).
How do I place an order?
We accept phone-in orders
What is CSS?
CSS stands for Customer Self Service. CSS is a unique program that allows you to place orders by logging in directly to our computer system. You can see all aspects of your account, view our inventory, check your pricing, look at the status of pending orders, check your payment history, and many other features. Please contact us at
What is your return policy?
Returns are accepted within 180 days, 90 days for chemicals. Returns must be in sellable condition and in their original packaging. Certain special order items may not be returnable. Please call or email for prior approval
Do you have any restocking fees?
There are no restocking fees on normal stocking items. Restocking fees may apply in special order circumstances, or items that cannot be returned to our supplier for credit.
What are your terms?
Net 15
Net 10
Net 30
Net 45
Cash
Check
Master Card
Due Upon Receipt
COD
All terms determined by Dun & Bradstreet or credit references.
Credit Application.
What about defective merchandise?
Professional Supply stands behind what we sell. We will gladly replace all defective merchandise.
Do you have minimum orders?
Not for most orders. There may be a minimum order required for certain special orders, or to receive special pricing or freight discounts.
What methods of payment do you accept?
ACH, Check, Visa, MasterCard, American Express, Discover, PayPal
How do I receive my invoices?
Your invoices can be e-mailed, faxed or mailed via the US Postal Service.
Can I get order confirmations?
Yes, we can automatically send you an e-mail or fax order confirmation when your order is entered in our computer system.
When can I expect my delivery?
Click Here for our Standard Weekly Delivery Schedule.
4828 Professional Dr.
Sheboygan, WI 53083
(800) 236-8675
(920) 565-4111
Fax: (920) 565-4100
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